RETURNS/EXCHANGES POLICY
SATISFACTION GUARANTEE
We offer a satisfaction guarantee. If for any reason you are unhappy with products purchased on our web site (www.chiroplax.com) or want an exchange, we will gladly accept a free return or an exchange within 30 days of order delivery.
MARKETPLACE PURCHASES (Amazon, eBay, Walmart, etc)
If the seller name of the product was us (Chiroplax), we will be happy to accept a free return or an exchange. Unauthorized sellers or drop shippers may offer our products or counterfeits, and we are not responsible for returns of purchases from these unauthorized sellers.
PURCHASES FROM AUTHORIZED HEALTHCARE PROFESSIONALS
Please contact the healthcare professional you purchased the product from for their returns process.
PURCHASES FROM UNAUTHORIZED VENDORS (including drop shippers)
We do not authorize other third-party sellers or drop shippers, and we make our best efforts to remove their unauthorized listings from Marketplaces. However, removing them is not inside our control. We are not responsible for a return or an exchange of the products you purchased from other third-party sellers or drop-shippers. We advise that you always purchase from our website or authorized channels only.
COUNTERFEIT PRODUCTS
We are not responsible for the counterfeit products. We advise that you always purchase from our website or authorized channels only.
Contact us at info@chiroplax.com for details.
RETURNS/EXCHANGES PROCESS
If you purchased the product from Chiroplax.com, you can simply forward the order confirmation email to info@chiroplax.com with a return/exchange reason or provide your order ID with a return/exchange reason.
If you purchased the product from Marketplaces, email us at info@chiroplax.com with the following information:
● Your Name
● Order ID
● Shipping Address
● Reason for the Return/Exchange
Upon validation of your order, we will send you a confirmation email with return/exchange instructions.