RETURN & EXCHANGE POLICY
SATISFACTION GUARANTEE
We offer a satisfaction guarantee. IIf for any reason you are unhappy with products purchased on our official website (www.chiroplax.com) or want an exchange, we will gladly accept a free return or an exchange on all U.S. orders within 30 days of delivery.
MARKETPLACE PURCHASES (Amazon, eBay, Walmart, etc)
Free returns and exchanges apply only to orders where Chiroplax was the official seller of record. If you purchased our product through an unauthorized third-party seller or drop shipper on a marketplace like Amazon, Walmart or eBay, we cannot verify the product's authenticity and are unable to process a return.
PURCHASES FROM OUR AUTHORIZED HEALTHCARE PROFESSIONALS
For products purchased from a healthcare provider, please reach out to them directly for their return and exchange instructions.
PURCHASES FROM UNAUTHORIZED VENDORS AND DROP SHIPPERS
Chiroplax does not authorize third-party resellers or drop shippers on online marketplaces. While we actively work to remove unauthorized listings and drop shippers from marketplaces, we cannot guarantee their complete removal. We are unable to process returns or exchanges for items purchased through these unauthorized channels. To ensure you receive authentic products and remain eligible for our return policy, please purchase directly from our website or from marketplaces where Chiroplax is the official seller of record.
COUNTERFEIT PRODUCTS
For your protection, please purchase only from our official website or from marketplaces where Chiroplax is the official seller of record. We are unable to honor returns or provide support for counterfeit products purchased through unauthorized third parties.
Contact us at info@chiroplax.com for details.
RETURNS/EXCHANGES PROCESS
If you purchased the product from Chiroplax.com, you can simply provide your order ID or forward the order confirmation email to info@chiroplax.com with a return/exchange reason.
If you purchased the product from online marketplaces, email us at info@chiroplax.com with the following information:
● Your Name
● Order ID
● Shipping Address
● Reason for the Return/Exchange
Upon verification of your request, you will receive a confirmation email containing detailed instructions for your return or exchange.